I LOVE THIS PRODUCT. I was charmed from the beginning and loved the 7 day trial. Paying for the top tier pro level was an easy choice but im not able to use the 15 minute sonar. In a chat window with customer service I was told to get a demo account and after a few weeks I should be a level 4. I have a specific way I trade and im not interested in any demo account to be frank. I paid for the top tier cause I want all of the functionality that it brings. It was not clear on the price page, enrollment, or videos that I needed to earn this as a privilege even after paying for it. Im disappointed. I trade at my own risk, it should nt matter to you how I trade, what time frame, or my methodology..... I feel I didn't get resolution on the customer service chat. He gave me this link which says "im not interested passing along your feedback, go type it somewhere else." Im disappointed that Im paying for top tier and can't use the product fully till I jump through hoops. Im not interested in using the bridge to place my trades. Im not comfortable doing that with my methods. I don't want a demo account to "practice with". I make my full time living trading crypto on Binance. If you are interested in chatting about my methods I would be more then happy to share my success and my protocols. I am adult enough to pay you $200 a month I should be adult enough to trade on 15 minute sonar..... its insulting to assume I can't I expected to be able to. It should say on your price page that you must "unlock" features by achieving levels. So im disappointed about the 15 minute sonar, and im disappointed that your customer service isn't empowered to pass along feedback (check the chat window). You should really partner with your scalp traders. I would bet there is a high number of us in the breakfree family. We need these functions on lower time frames. I joined specifically for lower time frames. That is how I make my money. Peace and Blessings Steve [email protected] 407 284 0561